Carrier Sekani Family Services, Intranet

Internal Communications & Change Management
Prince George, British Columbia

Carrier Sekani Family Services (CSFS) needed one place to bring its people together. CSFS approached Monogram to build a communications hub that shares organization-wide communiques, houses key institutional employee information and fosters an engaged community, both online and offline.

The Ask

Carrier Sekani Family Services (CSFS) is a growing organization serving Carrier and Sekani people across north-central British Columbia. During the organization's strategic planning process, it became clear that CSFS needed a more centralized and effective way to communicate with staff. While internal updates were primarily shared through email, text messages, meetings and staff room notices, there was no single source of truth for organization-wide communications or employee resources. To address this gap, CSFS identified the need for an intranet that could strengthen internal communications, centralize important information and foster a more connected and engaged workplace.

 

The Approach

To approach the needs of CSFS, our team developed the following:

  • Created an internal survey to determine how employees are currently consuming and sharing internal information, both practical, organizational, and social
  • Performed an information audit on email types, website content and other organizational communications (posters, memos, etc) for the purpose of understanding how to design an information architecture for the Intranet project
  • Conducted a liaison meeting with website developers to determine digital needs of the project
  • Researched user experience (UX) and best practices for Intranets
  • Created information architecture and design for the Intranet
  • Supported content writing and content migration
  • Completed project management between website developers and CSFS
The Results

Monogram left CSFS with a fully developed Intranet that allows the organization to communicate effectively, both internally and across teams. From information architecture to content migration, the project was grounded in employee research and UX best practices, and managed end-to-end to a successful launch.

Services Provided

Internal Communications & Change Management

Sector Served

Indigenous Relations

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